24/7 Immediate
Online Vet Access
24/7 Vet Support at Your Fingertips
Get the VidiVet app for FREE access to 24/7 veterinary advice and support.
The Wylie Veterinary Centre has partnered with 
to provide our plan members instant peace of mind with access to digital vet support 24/7
What is VidiVet?
VidiVet is a smartphone/tablet app that gives you free of charge access to an experienced vet, no matter what time of day or night. You can send photos, videos or text your concerns and a vet will reply within minutes to help guide you with the next steps.
Please register now, so the app is ready before you need it.
Not sure if it's an emergency?
The vet will tell you how urgent it is (go to the vet now, when we’re open, or within a week) and what red flags to look out for.
Can it be managed at home?
Get practical advice on caring for your pet at home, and for how long, before deciding whether to come in.
Everyday and post-op questions.
Diet, behaviour, recovery after surgery and more. Trusted advice instead of Google. Don’t search, just ask.
Because we believe in round-the-clock care, unlimited VidiVet access is included free with every Wylie Prevention Plan at our Upminster hospital.
In an Emergency, Call Us Straight Away
VidiVet is there for advice. It doesn’t replace an examination. If your pet is struggling to breathe, has collapsed, is bleeding heavily, has eaten something poisonous or has been in an accident, don’t wait for an app consultation. Call our 24-hour hospital in Upminster on 01708 251200.
Expert Advice, Whenever You Need It
24/7 Vet Support
Use the free app any time, 24 hours a day, 365 days a year. Send a message, photo or video and get a personalised video reply from a vet.
Qualified, Registered Vets
Every VidiVet vet is UK-registered, an experienced small animal clinician and qualified for at least 5 years. Some cover night shifts from abroad so every hour is covered.
We're Kept in the Loop
After each conversation, the VidiVet vet emails a handover note straight to our team at Upminster, so we always know what’s happening with your pet.
Impartial advice, guaranteed. VidiVet vets are there to help you do what’s right for your pet. If your pet needs to be seen, they’ll tell you, and you can book in with us at our 24-hour hospital in Upminster.
Not on the Wylie Prevention Plan Yet?
VidiVet is exclusive to Wylie Prevention Plan members at The Wylie Veterinary Centre, Upminster. Join the plan to spread the cost of your pet’s vaccinations and parasite protection, save on treatments and get 24/7 vet advice included.
Sign Up for VidiVet
Already on the Prevention Plan at our Upminster hospital? Register below in a couple of minutes, so the app is ready before you need it. Please use the same email address you gave us for your plan, and sign up through this page or our QR code to get your free access.
Sign up
Create your account using the form below.
Download
Get the free VidiVet app from the App Store or Google Play.
Sign in
Form not showing? Open the VidiVet sign-up form in a new window.
Form not showing? Open the VidiVet sign-up form in a new window.
On a computer? Scan this code with your phone’s camera to sign up and download the app in one go. Or visit go.vidivet.com/wylievets
Questions About VidiVet?
Wylie Veterinary Centre, Upminster
Our 24h Hospital
196 Hall Lane, Upminster, Essex RM14 1TD
Phone: 01708 251200
Email: reception@wylievets.com
Monday – Friday: 7:00am – 11:00pm · Saturday – Sunday: 9:00am – 4:30pm · Emergencies: 24/7
VidiVet is provided by VidiVet in partnership with The Wylie Veterinary Centre and is available free to pets on an active Wylie Prevention Plan at The Wylie Veterinary Centre, Upminster, when registered through this page or the Wylie QR code. It is not currently included with the Wylie Testing Plan or with plans held at the Wylie Wellness Centre, Brentwood. When you register, you’ll be asked to accept VidiVet’s own terms and privacy policy. Advice given through the app doesn’t replace a physical examination. See our Terms & Conditions and Privacy Policy.